How can we help?
Browse practical answers about product ordering, service booking workflows, payment setup guidance, delivery coordination, and partnering with Streetside.
Where do you deliver?
Delivery zones vary by city. You can view coverage at checkout before placing your order.
What about support?
We provide onboarding help and ongoing support for all our partners.
Is this only for restaurants?
No! We support retail, pharmacy, rentals, services, and more.
What if an order fails?
Our system has automatic retry flows and admin logs to help save the sale.
How do payouts work?
Payouts follow a weekly schedule which is confirmed during your onboarding.
What payments do you support?
We support Cash on Delivery and digital payments, with smart recovery flows.
Can I use my own drivers?
Yes, both pickup and self-delivery are fully supported. You can also use our fleet.
Do I need a website?
No, your Streetside or Agutify profile acts as your professional website.
What if I need to cancel or modify my order?
Order changes depend on the current status:
Before Merchant Accepts
You can cancel with full refund (if paid online) or no charge (COD).
After Merchant Accepts
Contact the merchant via in-app chat or phone. Small modifications may be possible. Cancellations may incur a preparation fee (typically 10-20% of order value).
Out for Delivery
No cancellation or modification allowed at this stage. If there's an issue with the order upon arrival, contact support for resolution.
For service bookings on Agutify, cancellations up to 4 hours before the appointment are free. Last-minute cancellations may incur a fee.
Can I track my order in real-time?
Yes! Streetside provides live tracking for all orders:
Order Placed - Confirmation sent to merchantAccepted - Merchant confirms and starts preparingReady for Pickup - Driver is assignedOn the Way - See driver's live GPS location on the mapDelivered - OTP verified, enjoy your order!You'll receive push notifications for each status change. You can also contact your driver directly via the app if needed.
How do I upload a prescription for pharmacy orders?
For prescription medications, follow this secure verification process:
Select the pharmacy in your zoneBrowse items or use the prescription upload optionTake a clear photo of your prescription (make sure text is readable)Upload the image and submit your requestA licensed pharmacist will review and send you a price quoteApprove the quote and complete paymentYour order is prepared and delivered discreetlyThis ensures safety and regulatory compliance. Most prescription reviews are completed within 30 minutes during business hours.
How does zone-based delivery work?
Streetside operates using geographic zones throughout Belize to ensure fast and reliable delivery:
When you enter your delivery address, our system automatically detects which zone you're in. You'll only see merchants and service providers that operate in your zone, ensuring realistic delivery times and availability.
Each zone has:
Local merchants who service that areaDedicated delivery driversZone-specific delivery feesAccurate estimated delivery timesThis system keeps deliveries local and fast, while supporting neighborhood businesses.
How do I get started as a customer?
Getting started with Streetside is simple:
Create your account on our website or mobile appAdd your delivery address and verify your phone numberBrowse stores, restaurants, or services in your zoneAdd items to your cart and choose your payment method (Cash on Delivery or online payment)Place your order and track it in real-timeNo minimum order required, and your first delivery might qualify for special promotions!